Even with the best of intentions, it’s not easy to predict all the challenges that you will have to overcome in your business. It might be that your APP has just stopped working, or the tech team doesn’t match your expectations, or indeed any other issues which are causing issues in your processes. If this is the case for you, what can you do to solve these issues?
This is when you might want to consider our Rescue Mission Team service. It comes into play when you have to meet set deadlines but you’re facing some sort of technical or HR difficulties. We assemble our special forces to help troubleshoot and support your project through its rough patch. Our Rescue Mission Team will get right to the bottom of the problem. We will discover and resolve issues from specific technological struggles to high-level strategic and organizational conundrums.
What is a Team Rescue Mission?
Are you in a situation where you can’t seem to agree on anything with your current provider? As an experienced IT organization, we’ve taken on the challenge of helping clients who find themselves in problematic situations and are committed to providing support and assistance.
One of the many cases:
The problem of bad communication was exactly what happened in one of our rescue missions. A 9-hour time difference, along with the ‘waterfall’ model resulted in an unnecessary delay in production. The client decided to set a final deadline for his current team to deliver part of the MVP which they had previously considered as impossible to meet.
Reason for the Rescue Mission:
When the client and his team decided to go their separate ways, LEOCODE came to the rescue with our team of experienced professionals. After three weeks of intensive production, lots of overtime, and working weekends, it was only our constant communication that kept us on track to deliver the product in such a short time period. There were also many more parts that had to be fixed in the background, such as hard refactoring, which required much hard work on our part.
When we were first faced with this challenge, we started by carrying out an audit. This is important because when faced with an unknown issue, providing a proper examination of the current situation is the key to finding possible issues and discovering where the necessary improvements can be made. We understand that there are always specific deadlines and business goals at the forefront of every project so we strive to recommend the most efficient solutions at all times.
Being flexible and able to quickly reorganize a process is crucial for clients who find themselves under significant pressure. We try to lift that stress off their shoulders by putting in extra hours and focusing strongly on rescuing the product at all costs.
The most common types of situations where RM is needed:
- The roadmap is not aligned with the progress of development work,
- Poor code quality,
- Communication issues
- Startups on an early stage, preparing the MVP
- Companies that had to let go of their CTO or development team
- Companies that are not satisfied with their current tech partner
- Clients that want to build or fix something fast
- Customers who had an application created for them, which is inefficient when scaled (when we are victims of our own success: we make a cheap MVP on short notice and suddenly it turns out that we need to scale x1000 but the product can’t handle it)
- Time pressure and lack of proper documentation,
We always start with the audit to find and present all possible solutions. We verify the code quality, used technologies, and find possible causes of the problem. After the audit we propose solutions and clearly state the time of execution and define expected results. After the client agrees we proceed with the implementation. Often we need to prioritize and choose between:
- delivering as much as possible in the shortest possible time by working with a larger team
- delivering less or within a longer timespan cause of the lower budget thus smaller team
In each of these situations, we have to quickly find the reason for poor performance but there is a slight difference in the approach between these scenarios.
If you have any doubts about technology, quality, or work efficiency in your business, we can verify it for you.
Being unaware of what is happening in your application is a fast track to losing control. Recurring issues, bugs left without a fix, communication issues, or being partially excluded from the process is also what drives some clients to hire a rescue team.
If this sounds anything like your current situation, hesitate no longer. By hiring our rescue team you will gain easily digestible insight into what is happening in your product, along with reasonable solutions for possible problems. Transparency and efficiency are what we value the most and giving the client a clear view of the process often forms the foundations of a long-term tech partnership.
If the production of your product seems to have no end in sight, the developers working for you are only accessible via the project manager and you’re not sure what they are working on at any given time, you should consider our rescue mission service.
We will jump right into the code, propose solutions that will make your product as brilliant as it can be. After consulting the client, we will refactor the code if it needs to be improved. If not, we will simply build on top of it while developing the product and adding new features, and still, refactor what is needed anyway.
When our rescue team jumps in to save your project it’s all hands on deck. Carefully selected team members and expert consultants will work tirelessly to speed up the process with their knowledge and highly refined skill sets.
The predisposition of developer and RM team:
- devs must quickly analyze the situation propose suitable actions
- ready to quickly jump into action
- technical competence – you know immediately how to put together/clean up the work
- courage and persistence (not to be outdone by what comes out in an audit ;)
- experience: someone who has seen a lot of bad code, a ‘been there, done that’ fixer type
- not to overpromising, not overly optimistic
- able to correctly prioritize tasks (by PM)
Our rescue mission service lets you gain insight and an overview of your current situation, helping you to regain control over the production of your digital product. Our tech teams focus on transparency and constant communication while providing expertise and insights into possible improvements for your product. We put our client’s needs and business goals first by designing our workflow to strictly deliver the most professional and transparent IT services available. So if you’re stuck with any of the issues mentioned in this article, hire us!
Find out more about the full range of our rescue team services here.