Customer Success Representative

 

Our partner offers solutions in the form of chatbots created in response to specific customer needs. It meets the expectations of business, creating, among others, intelligent chatbots optimizing the work of the Customer Service, HR departments and implementing the voice assistant system.

Currently, we are looking for a person who will join our client’s team.

Basic tasks:

  • Co-creating and updating of materials supporting service processes (response templates, chatbot scripts, testing)
  • Helping in the author’s platform development completing the necessary documentation
  • Cooperation with programmers in the field of chatbot integration
  • Analysing the business client’s needs based on the interview and source data,
  • Preparing thematic blog posts, organizing workshops and trainings (including presentation sessions for clients)
  • Developing   clients’ portfolio by creating presentations about the possibilities of the tool

If you:

  • have a light pen – you move perfectly in the meanders of Polish spelling and syntax, and playing with words makes you happy
  • feel at ease in contact with the client, eg during a presentation
  • like to come out with the initiative and you are not afraid to present the content you have prepared (trainings, workshops, presentations for clients)
  • have a motivation to learn and you are interested in technological novelties
  • know English at the minimum level B2.
  • know the DialogFlow and Chatfuel platform, ManyChat (welcome)
  • have experience in designing and implementing chatbots in the telephone hotline, on Messengerze or voice assistants (welcome)

What we offer

  • A job full of challenges in an innovative industry on projects for recognizable brands
  • Work in a dynamically developing company
  • Stable employment
  • Flexible working hours and the possibility of remote work
  • A young team of specialists who will comprehensively implement your responsibilities
  • The salary depends on your level of experience
  • Work in an office in a great location (modern office in the middle of the park in Katowice)
  • Integrations, trainings, company equipment

 

Join our IT jungle! 🦁

Apply via the recruitment form.

RECRUITMENT FORM

Join Us!

If you are a team player, fearless to any challenges of the software development jungle, then we need you!

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RECRUITMENT PROCESS

We want you to feel good on our team – let's make sure that we have a great fit

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Job application

Let us know you want to work at Leocode!

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Phone interview

Your future team leader will call to ask a few crucial questions.

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Tech interview

We’ll test your coding skills in the wild to see if you’re a true king of the software dev jungle.

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Test drive

Once we know you’ve got skills, we’ll work together for a bit to test them in the field.

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Employment contract

When we’re sure you fit, we sign an agreement and get you your new work equipment.

OUR PERKS

What does Leocode give you?

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Friendly atmosphere

We value friendliness and team spirit. You can simply be yourself, no dress-code or unnecessary guidelines – as long as you’re a true team player.

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Knowledge sharing

We’re ambitious and strive to be the best, so our culture is largely based around self-development and knowledge sharing. We want you to grow, go to meetups and conferences, and we invest in your skills.

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Flexible hours

Do you prefer to work in the wee small hours of the morning, or do you feel most productive under the cover of the night sky? Doesn’t matter to us – work when you please.

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Medical insurance

Multiple different packages of medical insurance to pick from for you and your family.

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Multisport card

The king of the jungle has to be in good shape – we pay for your access to any gym or sports facility you want.

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Team retreats

We organise team get-togethers 2 times a year to discuss our progress, get to know each other better, and party the same way that we work – hard!

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Entertainment

Have time to relax and indulge in your hobbies, or kick back with your buddies. We do Starcraft Clan Tuesdays, regular evenings with board games and pizza, and more!

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Flat structure

You won’t be climbing the imaginary steps of a pointless company hierarchy. We’re all equals on the Leocode team, and everybody is compensated based on their skills, experience, and workload.

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Remote work

We believe that remote work is the way of the future. Don’t worry about stressing to get to the office on time – work from home, from a coffee shop, or from a sunbed by a pool.

Our Blog

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