Agnieszka Hyla

Agnieszka Hyla

Agnieszka Hyla posts

How to reduce customer service costs by as much as 30%?

There are many ways to optimize costs or increase the efficiency of your customer service department. If you are a…

5 strategic mistakes in implementing chatbots for Customer Service and how to avoid them

Chatbots taking part in customer service are slowly becoming an everyday occurrence. Study shows that up to 85% of organizations…

Chatbot in Customer Service – facts and myths

Chatbots are the new black of IT. Every customer-centered company wants to have one. They are fancy, smart and efficient….

Two roads to chatbot implementation. How to choose the right one?

Implementing a chatbot in Customer Service may be your best or worst decision. It all depends on the extent to…

Junior, regular, senior developer – who do I really need?

It’s not easy to answer this question properly. In IT projects, the cost of it all depends on several things:…